General Terms and Conditions
This page sets out the terms and conditions that govern your use of Cherry Spins. It explains the relationship between us and you, describes basic account rules, and summarises our policies on bonuses, payments, responsible play and disputes. By using our site you agree to these terms and any updates we publish here.
Account responsibilities
You are responsible for maintaining accurate account information and for all activity that happens under your account. Keep your login details secure and do not share access with others. We allow one account per person, household, address and email. We may suspend, restrict or close accounts that appear to be duplicated, shared or otherwise abused.
Verification and security
We may require identity and document checks (KYC) at registration or before processing withdrawals. You must provide any requested documents promptly. Until verification is complete, certain account features - including withdrawals - may be limited. We use standard security measures to protect account data; however you must protect your credentials and notify us of any suspected unauthorised access.
Eligibility requirements
To open and operate an account you must meet the legal gambling age in your province of residence and be located in an accepted territory. You must provide truthful personal information. If you do not meet eligibility requirements we may refuse your registration or close your account and return any qualifying balance subject to verification and applicable checks.
Acceptable platform use
Use the site lawfully and in good faith. Prohibited activity includes using multiple accounts, collusion, exploiting software or promotions, money laundering, and attempts to manipulate game outcomes. We reserve the right to void bets, retain or reverse winnings and close accounts where abusive or fraudulent activity is detected.
General bonus and promotion rules
Promotions are subject to specific terms in each offer. Unless stated otherwise, welcome and reload bonuses carry wagering requirements of 30x on the bonus and on free-spin winnings. The maximum bet while wagering bonus funds is CA$0.50 per spin or round. Bonus balances typically expire 30 days after being awarded. Slots usually contribute 100% to wagering requirements; jackpots, live casino and table games may contribute 0% unless otherwise specified in the offer terms. Withdrawals requested before wagering completion will forfeit bonus balances and related winnings.
Deposits and withdrawals
Minimum deposit is CA$10 and maximum deposit per transaction may vary; typical limits include CA$5,000. Minimum withdrawal is CA$20 with a maximum of CA$10,000; withdrawals are subject to a pending period and verification. Withdrawal processing is normally completed within 1-5 business days after any pending period clears. We may require additional checks prior to releasing funds.
Dispute resolution
If you have a dispute about your account or a transaction, contact our support team with relevant details and documentation. We will investigate and respond. If a resolution cannot be reached informally, we may refer the matter to an independent mediator where available or apply the dispute mechanisms set out in applicable law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on this page and, where appropriate, notified to account holders. Continued use of your account after changes are posted constitutes acceptance of the updated terms. If you do not agree with a change you should stop using our services and close your account.