Privacy & Data Protection

This Privacy Policy explains how Cherry Spins collects, uses and protects the personal information you provide when using our online casino services in Canada. We respect your privacy and are committed to keeping your account data and user activity secure. This page describes the kinds of information we collect, why we collect it, how we use it, and your options for managing your data.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, phone number, postal address, and identity documents where required for verification. We also store account credentials and verification records needed to meet identity and age-check obligations.

Technical data

We collect technical information automatically when you visit our site, including your IP address, device type, browser type, operating system, and log-in timestamps. This data helps us maintain site performance, prevent fraud, and improve security.

Transactional data

Transactional information includes deposit and withdrawal history, payment method details, bet and game activity, bonuses applied, and other account transactions. We keep transaction records to process payments, resolve disputes, and comply with regulatory and anti-fraud checks.

Use of information

We use collected data to provide and operate your account, process payments, verify identity, prevent misuse, and comply with legal obligations. Data is also used to send account notices, respond to support inquiries, and to personalise site features such as language or currency display. We do not use your data for unrelated commercial marketing without your consent.

Data protection practices

We implement technical and organisational measures designed to protect your information from unauthorised access, disclosure or loss. These measures include secure servers, encryption for sensitive data in transit, access controls, and regular security reviews. Only authorised personnel and service providers with a need to know have access to personal data.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site usage, and support essential functionality such as authentication and session management. You can manage cookie settings through your browser; disabling certain cookies may affect site functionality. We also use analytics and fraud-prevention tools provided by third parties to help operate the service.

User rights - access, correction and deletion

You have the right to request access to the personal data we hold about you and to ask for corrections if information is inaccurate. You may request deletion of your account in accordance with legal and regulatory retention requirements - note that certain transaction or verification records may be retained where required by law. To exercise these rights, contact our support team through your account interface.

Information sharing and third parties

We share personal data with trusted third parties that help deliver our services, such as payment processors, identity verification services, fraud prevention providers, and customer support vendors. We require these partners to protect your data and limit use to performing services for us. We may also disclose information to comply with legal obligations or to protect the safety and integrity of our service.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will notify you via your account or by posting an updated version on this page. Continued use of our services after updates indicates your acceptance of the revised terms.